Email: info@captainsclubcruises.com
Email: info@captainsclubcruises.com
"Captain" Bill
Please see my note below...
At www.captainsclubcruises.com you have immediate access to vacation specials and discounts, information and resources that may help you in making your next vacation decision. But, don't be fooled! We are not an on-line booking agent. We would never expect you to do all the work and book your own trip and simply send us the money, like many so-called "agencies" you'll find on the Internet. That is a job for our highly trained, knowledgeable and experienced agents. Be assured that with Captain's Club you will always get top quality, personal service! That's our promise to you!
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PLEASE NOTE:
Dear Valued Clients and Friends,
I hope that you and your family are healthy and doing okay during this very trying time.
I wanted to reach out and bring you up to date on the travel industry and Captain’s Club Cruises & Tours.
As you know this pandemic has affected all of our lives in many ways. The travel industry has been hit hard and will take a lot longer to recover. Cruise lines and tour operators have cancelled most of their departures until at least October 1, and I expect that we will see more cancellations in the coming months. We all feel a bit hesitant to travel before a vaccine is found. I can tell you that the cruise industry is working with the CDC to come up with guidelines and procedures to make sure that cruising will be safe for their passengers and crew. And vacation destinations around the world are doing the same to be sure they remain safe for their residents and visitors.
The past 5 months have been very challenging here. Most of our time has been spent taking care of our clients, processing cancellations, and making sure that refunds and Future Cruise Certificates (FCC’s) are processed as quickly as possible. We have literally spent hundreds of hours on the phone.
Due to the current booking trend and travel outlook, I have made a very difficult decision to close the office and work from home as many Travel Advisors have been doing for years. This is not my first choice as I love seeing you in person but considering the economic impact of this situation it is the way to go. Please be assured that we will continue to provide the same friendly, knowledgeable service that we have since we opened 32 years ago. I hope that you will still come to us for your future travel.
WE ARE STILL HERE FOR YOU!
Just so you know the office will close as of 7/31/2020. Our phone number and email will remain the same. It may take a little time to adjust to the new “office,” but I will work to answer all emails and return calls ASAP.
Please remain safe and stay well. Keep your travel dreams alive!
Bill Sivillo
Captain’s Club Cruises & Tours
(845) 344-4949
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